SYDIA · P&C CLAIMS MANAGEMENT PLATFORM
Claims management is entering a new era.
Discover Sydia, the next-generation CRM designed by insurance experts. A comprehensive, intelligent and open platform to simplify, automate and oversee your property and casualty claims.
- AI-first
- API-first
- Business-first
A comprehensive platform
All your claims management on a single platform.
From first notice of loss (FNOL) to final settlement, Sydia brings information, communications, operations and decisions together in a single claims management environment.
Claims management
Track every claim, its stakeholders, coverage, events, reserves and settlements.
Document management
Centralize documents and incoming and outgoing communications in a document management system integrated into the claim file.
Business process automation
Build automated claims management processes with a configurable workflow orchestrator.
Artificial intelligence
Analyze, classify, summarize and make use of communications with specialized AI agents.
Operational oversight
View claims management activity, performance indicators and oversight priorities.
Interoperability
Connect Sydia to your partners’ information systems and services across the insurance ecosystem (brokerage EDI, agreements, Darva).
A reimagined claims management experience
Designed for claims handlers. Built for performance.
Every detail in its place. Every action within reach. Sydia combines deep industry expertise with an intuitive user experience.
01 — The claim file
A 360° view of every claim.
Find policyholder and policy information, coverage, stakeholders, reserves, settlements and management details all in one place.
02 — Timeline and events
Every event tells the story of the claim.
A chronological timeline traces the key stages of a claim. Claims handlers can immediately see completed actions, phase changes and upcoming deadlines.
03 — Communications and document management
All your communications, perfectly organized.
Emails, SMS messages, calls, letters, documents and supporting evidence are brought together in a single chronological view, with classification, search and analysis tools. An AI-assisted checklist helps claims handlers gather the documents needed for each file.
04 — Financial management
Stay on top of reserves and settlements.
Track financial operations across your claims, organize approvals and maintain an audit trail of decisions throughout the settlement process.
05 — Stakeholder management
Coordinate everyone involved in a claim.
Loss adjusters, lawyers, repairers and partners: centralize stakeholder information and tracking directly in the claim file.
06 — Multiple environments
A platform tailored to your organization.
Manage multiple business lines, entities, brands or delegated operations in separate environments, each with its own management models, workflows, templates and access permissions.
AI-first
AI is not an option. It is at the heart of Sydia.
Sydia brings artificial intelligence into day-to-day claims operations. Its specialized agents make it easier to analyze information, automate repetitive tasks and support claims handlers. People remain in control, with the option to require approval at every step according to your processes.
- Letter
- SMS
- Call
- Incoming document
- AI analysis
- Classification
- Extraction
- Business action
Automated communication analysis
Emails, documents and other claims communications can be automatically analyzed and classified by AI agents.
Intelligent summaries
Quickly find important information in a conversation or document without having to read it in full.
Data extraction
Use OCR and automated document recognition technologies and specialized agents to identify useful information and enrich your claim file metadata.
Specialized AI agents
Connect agents designed for different business needs: document analysis, policy knowledge, legal information research and support for claims management processes.
Vectoriz spotlight
Stay in control of your AI agents with Vectoriz.
Monitor interactions, review logs, analyze usage and improve your agents with Vectoriz’s monitoring and correction tools—our solution for managing AI agents.
- Interactions
- Logs
- Usage
- Corrections
SYDIA WORKFLOW BUILDER
Automate your processes, not your expertise.
With its BPMN workflow orchestrator (a standard notation for process modeling), Sydia turns your business rules into AI-enabled automated processes while keeping people in control of important decisions (human in the loop).
Process example
Receipt — A document or email arrives in the claim file and becomes the triggering event.
What you can automate
- Configurable triggers based on claim file events
- Automatic creation of tasks, events and checklists
- Sending or preparing emails, SMS messages or letters
- Assigning claim files to handlers according to your rules
- Automated changes to claims handling phases
- Business checks and approvals based on user permissions
- Reserves, settlements and accounting closures based on configured rules
One platform for every claim
One architecture, expertise across multiple lines.
Sydia adapts to different insurance lines through a modular platform tailored to each business.
Motor and fleets
Manage motor and equipment claims, interventions, assessments, recoveries and settlements.
Home and residential property
Manage home insurance claims, coverage, stakeholders and settlement processes.
Legal expenses
Manage legal case files, communications, stakeholders and each stage of processing.
Bodily injury
Manage injured parties, heads of damage, compensation processes, recoveries and third-party payers.
Liability
Track claim files, stakeholders, liability and settlement operations.
Ten-year construction liability
Manage construction claims, stakeholder liability, expert assessments and recoveries.
Construction defects insurance (DO)
Pre-finance repairs, track statutory deadlines and expert assessments, and coordinate recoveries.
Personal mobility and affinity insurance
Manage claims involving e-scooters, e-bikes, portable devices and affinity coverage at scale and with costs under control.
All P&C insurance lines
One tool for every property and casualty insurance line.
Motor, fleets, home, residential property (MRI), construction, liability and construction cover (RC/RCD/DO), defence and recovery (DPRSA), legal expenses or bodily injury: Sydia uses one architecture, configurable for each insurance line. Each line has its own processes while sharing the same foundation for claims management, automation and oversight.
- A shared foundation across all P&C lines
- Configure processes for each business line
- Workflows, rules and documents tailored to each business
- A consolidated view of claims across all lines
- A scalable platform to support new business lines
API-first
Sydia integrates with your information system, not the other way around.
Designed API-first, the platform fits into insurers’ IT architectures and facilitates data exchange with their applications and partners.
Full API
Documented APIs provide access to claims management features and simplify integration with third-party systems.
Business connectors
Connect policy databases, telephony tools, finance systems, recovery management tools and data platforms.
MCP and AI agents
An architecture designed to support interaction with intelligent agents and new automated use cases.
Plug-and-play portals
Offer white-label digital journeys for reporting and tracking claims, ready to deploy quickly and connected to Sydia.
Oversight and performance
Turn your data into decisions.
Sydia’s configurable dashboards give managers and operations leads the view they need to oversee their activity.
Monitor activity
Track claim volumes, actions, turnaround times and the metrics that matter to your teams.
Manage resources
View workloads and support operational planning.
Improve quality
Identify situations that need special attention and contribute to continuous improvement.
Security, compliance and data sovereignty
Your data deserves infrastructure that meets your requirements.
Hosted in France
Infrastructure hosted in France, with arrangements tailored to each project.
Data protection
Encryption, access controls, traceability and data protection mechanisms.
Insurance regulatory compliance
Consideration of applicable ACPR, GDPR and DORA (digital operational resilience) requirements.
Data portability
Export options and support to help you retain control of your data.
ISO 27001 and SOC 2 certifications
Sydia relies on an ISO 27001-certified information security management system and controls audited against the SOC 2 framework. These certifications attest to rigorous practices for the confidentiality, integrity and availability of our clients’ data.
Business-first
Software designed by the people who handle claims.
Sydia was created at aïkan, a specialist in delegated claims management. For over ten years, business teams and developers have worked together to build a solution tailored to the everyday realities of claims handling.
Operational expertise
Claims handlers contribute directly to the product’s evolution.
Continuous innovation
New features are designed to meet real-world business needs.
A long-term vision
Sydia is part of a group specializing in insurance operations and related technologies.
“Our strength: being both a software publisher and a user of our own technology.”
Request a demo
What if we reimagined your claims management together?
Discover how Sydia can support your teams, automate your operations and integrate with your IT environment.